If you are unable to resolve a technical issue and wish to contact IVPN support please include a copy of the logs files by following the instructions below:

  1. Click on the Tunnelblick icon in the top right menu bar area.
  2. Click VPN Details.
  3. In the left side window select the server that you are trying to connect to.
  4. Click on the log tab on the right. Click Copy diagnostic info to clipboard and paste the data into an email to support@ivpn.net. Please include as much detail as possible about the issue you are experiencing.