Help Center
Tunnelblick - How to submit diagnostic data to IVPN?
If you are unable to resolve a technical issue and wish to contact IVPN support please include a copy of the log files by following the instructions below:
- Click on the Tunnelblick icon in the top right menu bar area.
- Click
VPN Details. - In the left side window select the server that you are trying to connect to.
- Click on the
logtab on the right.Click Copy diagnostic info to clipboardand paste the data into an email to support@ivpn.net. Please include as much detail as possible about the issue you are experiencing.
Related Articles
- macOS - How do I completely uninstall / remove the IVPN application?
- Tunnelblick - Why is the DNS server incorrect?
- macOS - Failed to regenerate WireGuard keys. Private key generation error: 133
- macOS - IVPN Helper agent is not starting
- "IVPN.app wants to control System Events". Why do I see this warning?
Still have questions?
Get in touch and we'll get back to you in a few hours.
Contact supportInterested in privacy?
Read our latest privacy news and keep up-to-date on IVPN services.
Visit IVPN Blog