If you are unable to resolve a technical issue and wish to contact IVPN support please include a copy of the logs files by following the instructions below:
- Click on the Tunnelblick icon in the top right menu bar area.
- Click VPN Details.
- In the left side window select the server that you are trying to connect to.
- Click on the log tab on the right. Click Copy diagnostic info to clipboard and paste the data into an email to firstname.lastname@example.org. Please include as much detail as possible about the issue you are experiencing.