Antivirus detects malware in the IVPN installer, why?

False positive detections are common in the antivirus industry. They occur when a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus product.

As long as the installation file was downloaded from our website you can rest assured it’s 100% secure and should be added to your antivirus' exceptions list.

How to add IVPN installer to the exception list

Avast

1. Open the Avast Antivirus user interface and select ☰ Menu ▸ Settings.

2. Select the General tab, then scroll down and click the Exclusions panel to expand the section.

3. Click on the File paths tab: specify the IVPN installer file location manually into the text box, or alternatively click Browse..., tick the relevant file, then click OK.

For further information see the following Avast article.

Eset

1. Open the Eset user interface and click Setup ▸ Enter application preferences.

2. Click General ▸ Setup ▸ Add.

3. Navigate to the IVPN installer file, select it from the file system tree and click OK.

4. Save the changes and restart your computer.

For further information see the following Eset article.

Norton

1. In the Norton main window, click Settings.

2. Click Antivirus ▸ Scans and Risks tab.

3. Under Exclusions / Low Risks, In the Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection row, click Configure.

4. In the window that appears, click Add Files & select the IVPN installer file.

5. Click Ok & Apply.

For further information see the following Norton article.

AVG

1. Double-click the AVG icon on your desktop to open the program.

2. Go to Menu ▸ Settings ▸ Components and click Customize next to File Shield.

3. Select the Exceptions tab.

4. Type the file or folder location manually into the text box or click browse and tick the relevant folder, then click OK to confirm.

5. Click Add.

For further information see the following AVG article.

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