I paid with Bitcoin but the invoice is still unpaid. Why?

    BTCPay invoices are only valid for 60 minutes due to exchange rate volatility. If a payment is received more than 60 minutes after the invoice is generated, we will need to manually process the payment.

    In other cases, a payment may take a long time to confirm. Our BTCPay server watches an invoice for 24 hours. If a payment is confirmed after that, manual processing is required.

    In both cases, to expedite the invoice completion process, please send our billing department the Bitcoin transaction ID/hash.

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