I paid with Bitcoin but the invoice is still unpaid. Why?

    BTCPay invoices are only valid for 60 minutes due to exchange rate volatility. If a payment is received more than 60 minutes after the invoice is generated, we will need to manually process the payment.

    To expedite this process please send our billing department the Bitcoin transaction hash.



    Related Articles

    Still have questions?

    Get in touch and we'll get back to you in a few hours.

    Contact support

    Interested in privacy?

    Read our latest privacy news and keep up-to-date on IVPN services.

    Visit IVPN Blog
    Spotted a mistake or have an idea on how to improve this page?
    Suggest an edit on GitHub.