Changing the port/protocol you use to connect to the VPN can increase your performance in some cases or unblock the connection if a certain port/protocol combination is blocked.  You may need to try multiple combinations to find the ideal setup for your connection.

  1. Open the IVPN client.
  2. Click the Settings / Preferences button. 
  3. Go to the Connection tab.
  4. (macOS/Windows) Uncheck the 'Automatically change port...' option.
  5. Select a different Port/Protocol combination.
  6. Retry the connection and repeat steps 1-5 as necessary.

For Linux or any other platforms that you connect using our .ovpn config files:

  1. Open .ovpn config file you use to connect with any text editor and find line 3 (‘proto udp’) & 4 (“remote xx.gw.ivpn.net 2049”).
  2. Adjust those values to, e.g. "proto tcp" & "remote xx.gw.ivpn.net 443" (you can also use tcp 80, tcp 1443, udp 2050 or udp 53).
  3. Save the file, create a new VPN profile in your OpenVPN client and reconnect.
  4. In case the issue persists, go back to step 1 and try a different port.