IVPN strives to meet the expectations of all new users and offers unlimited support to help users with any problems they may face in configuring the service. If however you are unsatisfied with the service for any reason whatsoever you can request a full refund within 7 days of your service being activated. In exceptional circumstances e.g. there is a technical issue which prevents you from connecting, we may refund your account up to 30 days after your service being activated.
As much as we would like to extend the unconditional refund period to 30 days, in our experience this opens the door for abuse by freeloaders who consume an extraordinary amount of bandwidth affecting our ability to provide a high speed service to our paying customers.