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Privacy Policy

As a privacy service we realize how important it is that our customers fully understand what private information we collect, store and process. We've tried our best to make this policy clear and simple so you can get the facts you need.

What information do we collect and store when you sign up for our service?

To ensure your privacy we collect only your email address to facilitate password resets and send important security updates relating to our service. You are free to use any email address. We do not request or store your name, physical addresses, phone number or any other personal information. Depending on how payment for the service is made, some payment information may be related to your account. For example, if Paypal is used to pay for the service, a Paypal transaction ID will be associated with your account (as well as the subscription ID if a Paypal subscription has been setup).

IVPN is subject to EU law and is in compliance with the EU Data Protection Directive (Directive 95/46/EC), which prohibits companies transferring data to overseas jurisdictions with weaker privacy laws. IVPN will not locate servers in countries where it's forced to break this compliance. Due to the nature of our logging practices VPN servers do not contain any personally identifiable information and thus, if seized, could not be used to identify users.

What information is logged when customers connect to our network?

We do not store any connection logs whatsoever. In addition we do not log bandwidth usage, session data or requests to our DNS servers.

Do you collect or store any usage/stats information relating to an account?

Unlike many service providers, IVPN purposefully does not log any usage data associated with an account as we provide an unlimited and unrestricted quota free service.

What information is stored when I stop using your service?

Once a VPN account is terminated on our network due to the subscription ending, non-payment or for any other reason, all data associated with that VPN account including the account itself is deleted from all systems. We do not delete our customer's client area account which includes the email address and password which they use to sign up for their account. However if you wish you can simply request deletion of your client area account by submitting a ticket to our billing department.

What happens if you receive a legal notice such as a DMCA for copyright material that I have downloaded?

Since our customers are using an IVPN issued IP address when using our service, such notices are directed to IVPN and our legal department will issue an appropriate response. Since we store no connection logs, we couldn't associate a request with a customer identity even if legally compelled to do so.

How do we react when requested by an authority for information relating to a customer?

The company is incorporated in Gibraltar. If a court order is received from a recognized legal authority with jurisdiction over IVPN then the company will comply with that order. However, the company cannot be compelled to hand over information which it does not have. When a customer signs up we request the minimum information possible, a valid email address. If it ever becomes required by law for us to keep a persistent log of our customers connections or any personal data relating to their network activity, we will immediately notify our customers and do everything in our power to move jurisdictions or close the service to protect those who entrust their privacy to us.

What happens if laws change?

IVPN is committed to keeping its customers informed of any serious legislative threats to our service. If the laws in our jurisdiction change in way that prevents us from upholding our privacy policy we will always inform our customers before those laws are enacted. We will also allow customers to cancel their subscription and will refund any fees that cover the remainder of their subscription period.

What information is collected and stored about visitors to our website?

IVPN have selected Piwik as their web analytics platform. Piwik is open source software that is hosted on our own server infrastructure to ensure your privacy (unlike platforms such as Google Analytics). For example, the Center for Data Privacy Protection in France (CNIL) recommended Piwik as the only tool that can easily ensure full compliance with privacy regulations. Piwik is used to analyse in aggregate information about our website visitors. When your web browser loads a page on our site, a small snippet of JavaScript code is executed within your browser which submits information such as your browser user-agent, language, screen resolution, referring website, IP address etc. To ensure your privacy IVPN discard the last two octets of the IP address. Piwik may also set a web cookie to facilitate the identification of users who revisit the site.

Changes to policy

IVPN reserves the right to change this privacy policy at any time. In such cases, we will take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on the IVPN web site for a reasonable period of time, before the new policy becomes effective as well as emailing our existing customers.

If you have any questions or comments regarding this policy, please do not hesitate to contact us.

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