You may need to use the "ping" utility to diagnose connectivity or DNS issues if you are having problems browsing websites while connected to the VPN.

Windows

  1. Open the Start menu.
  2. Start typing Command Prompt.
  3. Click Command Prompt.
  4. Type ping 8.8.8.8 (Replace 8.8.8.8 with the address you wish to ping).

macOS

  1. Open the Applications folder then goto Utilities.
  2. Click the Terminal application.
  3. Type ping 8.8.8.8 (Replace 8.8.8.8 with the address you wish to ping).

Linux

  1. Open a new Terminal window.
  2. Type ping 8.8.8.8 (Replace 8.8.8.8 with the address you wish to ping).