What is Your Refund Policy?

IVPN strives to meet the expectations of all new users and offers unlimited support to help users with any problems they may face in configuring the service. If however, you are unsatisfied with the service for any reason whatsoever (we would appreciate it if you could let us know why, but you don't have to!) you can request a refund within 7 days of your service being active.

We would prefer to extend this offer to 30 days however in our experience this opens the door for abuse by people who simply want to leech off the network and consume as much of the network resources as possible without paying for them. This obviously affects the service we can provide to our loyal paying customers and hence we have made the decision to limit the refund policy to 7 days.

If you have any questions or comments regarding this refund policy, please do not hesitate to contact us.