As a privacy service we realize how important it is that our customers fully understand what private information we collect, store and process. We've tried our best to make this policy clear and simple so you can get the facts you need without having to wade through pages of boring ambiguous legal text.
To maximize your privacy we collect the minimum information required, your email address and the IP address of the device from which you signed up to our service. The IP address is used by an automated fraud detection module. We do not request or store your name, physical addresses, phone number or any other personal information. Depending on how payment for the service is made, some payment information may be related to your account. For example, if Paypal is used to pay for the service, a Paypal transaction ID will be associated with your account (as well as the subscription ID if a Paypal subscription has been setup).
We maintain a non-persistent log of connection data for troubleshooting purposes which includes a customer’s randomly generated username and internally assigned (non-public) IP address and which is securely erased every 10 minutes. In order to prevent email spammers from flooding our network we maintain a daily log of connections made to mail servers ports only where the connections exceed a predefined threshold (e.g. 20 connections per 60 seconds). We purposely and strictly do not log any other data to mitigate our legal liability.
Unlike many service providers, IVPN purposefully does not log any usage data associated with an account as we provide an unlimited and unrestricted quota free service.
Once a VPN account is terminated on our network due to the subscription ending, non-payment or for any other reason, all data associated with that VPN account including the account itself is deleted from all systems. We do not delete our customer's client area account which includes the email address and password which they use to signup for their account. However if you wish you can simply request deletion of your client area account by submitting a ticket to our billing department.
Since our customers are anonymous when using our service, such notices are directed to IVPN and our legal department will issue an appropriate response. Since we store no connection logs, we couldn't associate a request with a customer identity even if legally compelled to do so.
The company is incorporated in Malta. If a court order is received from a recognized legal authority with jurisdiction over IVPN then the company will comply with that order. However, the company cannot be compelled to hand over information which it does not have. When a customer signs up we request the minimum information possible, a valid email address. If it ever becomes required by law for us to keep a persistent log of our customers connections or any personal data relating to their network activity, we will immediately notify our customers and do everything in our power to move jurisdictions or close the service to protect those who entrust their privacy to us.
If you have any questions or comments regarding this policy, please do not hesitate to contact us.