Got Questions?

• What types of payment do you accept?

  We currently accept only Paypal payments due to the large amount of fraudulent transactions we experienced recently through our alternative payment processors. We hope to have additional payment processors available very soon.

• What information do you collect?

  Unlike most other privacy services we only require your email address.

• Are accounts activated instantly?

  Once payment has been received your account will be immediately activated.

• Where are your servers located?

  IVPN has servers in the USA, Netherlands, UK and France.

• Do I get access to all the servers?

  All customers have access to all our VPN gateway servers and can switch between them as often as they wish with the click of a button. No need to login to the website to switch servers.

• Is there a limit to the amount of bandwidth I can use?

  No, we do not impose any bandwidth restrictions.

• Will it work over any type of internet connection?

  Yes, the service is compatible with any wired or wireless service connected to the Internet.

• Do you offer alternate ports in case the usual VPN ports are blocked?

  Yes, if UDP is blocked you may connect to all our servers on TCP port 443.

• What operating systems / platforms does iVPN support?

  IVPN supports Windows, MAc OSX, Linux, iPhone, iPad and Android.

• Is the VPN easy to set up? Will it slow down my computer?

  Most of our users are up and running within 5 minutes of signing up. The L2TP/IPSec connection requires no software installation. There are easy to follow screencasts in the knowledgebase VPN setup guides for all software platforms.

• Do you have a Money Back Guarantee?

  Yes, we offer an unconditional money back guarantee within 7 days from date of purchase. See our refund policy for more info.

• Can I cancel anytime?

  Yes absolutely, there is no commitment. Simply login to the client area, select your service and click cancel.

• Do you offer free trials?

  No, we offer a 7 day unconditional money back guarantee. Free trials encourage spammers and fraudsters who abuse the network which in turn effects our loyal customers.

• Do you serve ads or offer a free ad-based version?

  No, we are dedicated to creating a secure and private network to protect your privacy, not exploit it.

• How fast are your servers?

  We have invested in the fastest servers in the industry to minimize latency and increase maximum throughput. In most cases, you should not notice any delay when connected to IVPN.

• Are IVPN services available outside the US?

  Yes, our services are available to customers located anywhere.

• Do you offer dedicated static IP's?

  No, we feel that most customers do not understand the inherent loss of privacy and anonymity associated with using a dedicated IP. When using a shared IP, your traffic is intermixed with all server traffic significantly mitigating against traffic analysis.

• Can I use your service with my VoIP phone?

  Yes, our service is compatible with all major VoIP applications and devices.

• Is the service compatible with mobile device platforms?

  We offer L2TP/IPSec for Android and Apple iOS based devices.